"IT outsourcing and BPO will converge. Customers will soon look for one-stop shops for their IT outsourcing needs and the BPO needs" - CEO, Syntel, Bharat Desai

"The Indian ITES-BPO industry is world class in customer satisfaction, quality, and people satisfaction." - Nasscom

"Despite economic and geopolitical uncertainties, IT service providers with resources in India continue to be the dominant choice for U.S. enterprise buyers with estimates that exceeded $10 billion of IT services delivered in 2002" - Frances Karamouzis, research director for Gartner.

"Global Delivery of IT Services is an Irreversible Trend" - Gartner

"To many CIOs and business executives, the decision to outsource activities offshore is fiscally sound - the cost, quality, value and process advantages are well-proven. At a time when organizations are struggling with poor credibility and IT is being scrutinized, offshore outsourcing is becoming a tool for improving service delivery and a source of highly qualified talent in greater numbers." - Diane Morello, Vice President and Research Director at Gartner.

By 2004, 70 percent of enterprises will selectively outsource applications using a variety of application service providers (ASPs), traditional outsourcers, niche applications vendors and offshore providers. - Gartner analysts

"Enterprises around the world are attempting to focus their investments on their core business processes and are increasingly looking at outsourcing non-core business processes" - Rebecca Scholl, principal analyst for Gartner's sourcing group.

"The US economy is reaping the benefits of off-shoring which has become a political hot potato in a presidential election year." - Lakshman Achuthan, Economists Director of the New York-based Economic Cycle Research Institute

"Bush has also dealt with Kerry on the issue of outsourcing. Kerry is of the opinion that outsourcing costs hundreds of thousands of jobs. Bush says that outsourcing brings down the costs of US companies, increases their efficiency and competitiveness, and enables them to grow and generate jobs. Bush is perhaps closer to the reality."

"Continued outsourcing would encourage new domestic start-up ventures. Outsourcing is fabulous, Even if you don't think it's terrific, it's going to happen. A lot of people are turning to their own businesses. That's spectacular for the U.S. economy" - Sam Zell Chicago-based billionaire entrepreneur and real estate investor in a speech sponsored by the Duman Micro enterprise Center and Loan Fund

"The U.S. economy is undergoing an enduring structural transformation and the renewed interest in outsourcing is generating a wave of new research. Trade-induced labor flows are positive for the U.S. economy. The gains of outsourcing have proved to enormously outweigh the costs." - Greg Mankiw, Harvard economist and current chairman of the Council of Economic Advisers